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The fine print

Our
policies.

The important details on class bookings, Golden Tickets, shipping, refunds and privacy. Last updated October 2026.

Class bookings.

Booking and payment

All classes are booked and paid for online through our secure checkout, powered by Stripe. Your spot is confirmed once payment has gone through and you've received a confirmation email. Prices are in Australian dollars and include GST.

Class changes

Sometimes classes need to be moved or cancelled. If that happens, we'll let you know straight away. If the class is shifted to a new date, your booking will roll over automatically or you can opt for another date.

Withdrawals

  • If you need to withdraw, please notify us more than 21 calendar days before the class and we'll provide a full credit to use at another class.
  • Withdrawals made inside 21 calendar days of the class are non-refundable and cannot be credited.
  • If you can't make it, please email info@rosswalkerhq.com.au and advise the person or people who will be attending in your place.
  • No-shows on the day: no refund or credit can be provided.

On the day

Classes involve live fire, hot equipment and knives. Please follow your BBQ Educator's directions, wear closed-toe shoes and let us know about any allergies or dietary requirements before the class. Some classes are held at licensed venues, so attendees under 18 must be accompanied by a parent or guardian.

Golden Tickets.

  • Golden Tickets can be redeemed for the nominated class value, or the recipient can pay the difference to upgrade to a different class type.
  • Golden Tickets are valid for 3 years from the date of purchase, and the expiry date is shown on the ticket.
  • Every Golden Ticket is emailed. You can also choose to have a printed copy posted to you within Australia for $15 (inc GST) shipping.
  • To redeem a Golden Ticket, contact us with your voucher code and we'll book you into an available date.
  • Golden Tickets can't be exchanged for cash. Once a Golden Ticket has been used to book a class, the class booking terms above apply.
  • Please keep your Golden Ticket safe. We can't replace a lost ticket unless we can confirm the purchase.

Shipping.

We ship BBQ store orders within Australia only, for a flat rate of $15 per order (inc GST), added at checkout. Delivery times depend on your location and the carrier.

Please inspect your order when it arrives. If anything is damaged, faulty or incorrect, see our refund policy below.

Refund policy for BBQ gear.

Pre-ordered items

All pre-ordered items are made to order and as such are non-returnable. You are welcome to contact us in regards to your issue and we will do our best to look after you, but in almost all circumstances the pre-ordered item will not be accepted back.

1. Damaged or faulty items

Inspect your order upon delivery. If your item is damaged or faulty, notify us within 14 days by emailing info@rosswalkerhq.com.au with photos of the issue and your order number.

We will:

  • Arrange an exchange at our expense, or
  • Offer a full refund upon return (shipping to be at the customer's expense).

Important: Do not use the product before reporting the issue, as this may affect eligibility for replacement.

2. Incorrect items

If you received the wrong item, contact us within 30 days. We will provide a return label and ship the correct item, or issue a refund once the incorrect item is returned.

3. Lost or stolen items

Our responsibility ends once the courier confirms delivery to your nominated address or depot. We are not liable for lost or stolen items after delivery.

Nothing in this policy limits your rights under the Australian Consumer Law.

Contact

If you have any further concerns or questions, please don't hesitate to reach out and contact us.

Privacy and data collection.

By purchasing a ticket to Smoke School, you acknowledge and agree that the personal information you provide during the booking process may be collected, used and shared with the event host, Smoke School, and the venue operator for the purposes of event administration, ticketing, venue management, customer service, advertising, safety and operational requirements.

Information collected may include your name, contact details, booking information and any dietary or accessibility requirements you choose to provide.

Your information will be handled in accordance with applicable privacy laws and will not be used for unrelated purposes without your consent, unless otherwise required or authorised by law.

Payments are processed securely by Stripe. We never see or store your full card details. Messages sent through our contact form are stored by our website host, Netlify.

We don't sell your personal information. We only share it with the services we need to run our business, such as our payment provider and delivery carriers. You can ask to see, update or delete the information we hold about you at any time by contacting us.